Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to:

• Buyers using the Platform to discover and purchase goods
• Sellers creating and managing stalls
• Visitors browsing our website
• Users accessing our Progressive Web App (PWA)

2. Information We Collect

2.1 Information You Provide

We may collect the following information when you create an account, set up a stall, make a purchase, or contact us:

• Full name
• Email address
• Phone number
• Physical address or collection location
• Stall/business name and branding details
• Product listings and descriptions
• Payment-related information (see Section 5)

2.2 Location Data

The Platform may use GPS functionality. Sellers may share real-time stall location data and buyers may allow location access to find nearby stalls. You may disable location permissions through your device settings at any time.

2.3 Transaction Data

• Order details
• Transaction amount
• Date and time
• Payment status

2.4 Technical Data

• IP address
• Browser type
• Device information
• Operating system
• Usage data (pages visited, time on site)
• Cookies and similar tracking technologies

3. How We Use Your Information

• Create and manage user accounts
• Enable buying and selling on the Platform
• Process payments
• Display stall locations
• Provide customer support
• Send transactional communications
• Send marketing communications (if you opt in)
• Improve and develop our services
• Comply with legal obligations

4. Sharing Your Information

4.1 Payment Providers

We use third-party payment processors such as Stripe, Poli, and RoadPay. These providers process payments securely in accordance with their own privacy policies.

4.2 Service Providers

We may share information with trusted providers who assist with hosting, infrastructure, analytics, and communications. These providers are required to protect your information.

4.3 Legal Requirements

We may disclose personal information if required by law, court order, government authority, or to protect our rights, users, or the public.

5. Payments & Financial Information

All online payments are processed by secure third-party payment gateways. We do not store full credit card numbers. We may retain limited transaction information such as payment status and amount.

6. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember preferences, analyse traffic, and improve functionality. You can manage cookies through your browser settings.

7. Marketing Communications

If you opt in, we may send product updates, promotions, and platform news. You may unsubscribe at any time using the link provided in our emails.

8. Data Retention

We retain personal information for as long as your account is active, as required for legal or accounting purposes, or as necessary to resolve disputes.

9. Your Rights (New Zealand Privacy Act 2020)

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent where applicable

To exercise your rights, contact us using the details below.

10. Security

We implement reasonable technical and organisational measures to protect your information, including secure HTTPS connections, encrypted payment processing, and access controls. However, no online system is completely secure.

11. Children’s Privacy

The Platform is not intended for children under 16 without parental supervision. We do not knowingly collect personal information from children without appropriate consent.

12. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

13. International Data Transfers

Some service providers may store or process data outside New Zealand. We take reasonable steps to ensure your information is protected.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Country Stalls
Email: support@countrystalls.co.nz
Website: https://countrystalls.co.nz